Effective Date: April 11, 2026 | Wheelson Logistics
1. Introduction
Wheelson Logistics (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our logistics services or communicate with us.
2. Information We Collect
We may collect the following information when you register, place a shipment, or contact us:
- Personal details — Name, email address, phone number
- Shipment details — Pickup/delivery addresses, package information
- Communication data — Messages exchanged via SMS or WhatsApp
- Usage data — IP address, browser type, pages visited on our website/application
3. SMS & WhatsApp Communication
By providing your mobile number, you consent to receive the following types of messages from Wheelson Logistics via SMS and/or WhatsApp:
- Shipment booking confirmations
- Real-time tracking updates and delivery notifications
- OTP / authentication messages
- Customer support responses
Opt-out: You may opt out of SMS/WhatsApp communications at any time by replying STOP to any message or by contacting us directly. Opting out may limit your ability to receive shipment updates.
We do not send unsolicited promotional messages. All transactional messages comply with TRAI/DLT regulations applicable in India.
4. How We Use Your Information
- Process and fulfil logistics/delivery orders
- Send shipment status updates via SMS and WhatsApp
- Verify your identity through OTP
- Improve our services and customer experience
- Comply with applicable legal obligations
5. Data Sharing
We do not sell your personal information. We may share data with:
- Delivery partners and drivers — to fulfil your shipment
- Technology providers — SMS/WhatsApp gateway providers (e.g., Airtel IQ, Meta WhatsApp Business API) strictly for message delivery
- Legal authorities — when required by applicable law
All third-party providers are bound by confidentiality obligations.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Shipment records are retained for a minimum of 3 years for audit purposes.
7. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for communications at any time
To exercise any of these rights, please contact us using the details in Section 10.
8. Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or misuse. OTPs and authentication codes are time-limited and are never stored in plain text.
9. Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings, though some features may not function correctly as a result.
10. Contact Us
For any privacy-related queries, requests, or complaints:
Wheelson Logistics
Email: admin@wheelson.in
Phone: [Your contact number]
Website: https://wheelson.in
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available at https://wheelson.in/privacy-policy. Continued use of our services after any updates constitutes your acceptance of the revised policy.